FAQs

How long does shipping take?

Our standard shipping typically takes 3-5 business days for domestic orders. Please note that shipping times may vary based on your location and any potential shipping delays.

Do you ship internationally?

Yes, we offer international shipping. However, please note that it's often best for customers outside South Africa to arrange their own shipping or courier service. This helps faster, more realiable delivery and allows you to choose the most cost- effective option for your region.If you prefer, you're also welcome to arrange a pickup directly from our store. Once your order is ready, we'll provide all the necessary collection details and assist with packaging to make the handover smooth.

How can I track my order?

You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.

Can I cancel my order after I already paid?

Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.

How can I contact you?

We're here to help! You can reach our customer support team through the following channels:

For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.

Can’t find the answers you’re looking for? Contact Us.